Indigo platinum MasterCard Frequently Asked Questions

Here’s a look at the Indigo platinum MasterCard most frequently asked question, to which the agent has supplied numerous detailed responses for the benefit of cardholders and those who wish to apply. MyIndigoCard, a Platinum MasterCard, is an option if you wish to accrue points or reset your credit limit.

Indigo platinum MasterCard Frequently Asked Questions

Who issues the Indigo MasterCard?

The Indigo MasterCard is issued by Celtic Bank, based in Salt Lake City, UT.

Who can apply for the Indigo MasterCard?

Anyone who is interested in establishing or rebuilding their credit can apply for the Indigo Mastercard. To be pre-qualified or approved, you must:

Must be at least 18 years old, have a valid social security number, physical address, and a US IP address.
Not have had an Indigo Mastercard Account that charged off due to delinquency.
Meet additional credit qualification criteria, including a review of your income and your debt, and identity verification requirements.

Why should I apply for the Indigo MasterCard?

The Indigo MasterCard is an unsecured credit card. Your account history is reported to all three major credit bureaus and gives you the chance to establish a consistent payment record while enjoying the convenience of a credit card.

How do I prequalify for the Indigo MasterCard?

The Indigo MasterCard is ideal for less than perfect credit. It’s easy to see if you’re pre-qualified. Submit the quick pre-qualification form and get results within minutes Pre-Qualify Now.

How can this card help me to build a good payment record?

Establishing a good payment record may help you qualify for better rates on mortgages, car loans, and other forms of credit.

By making regular on-time monthly payments, you can demonstrate the kind of financial responsibility that many lenders look for when evaluating your creditworthiness.

Your payment history with the Indigo MasterCard is reported to all three major credit bureaus and making on-time payments can help you build a good payment record.

Can I apply over the phone?

There is not an apply-by-phone option at this time. Please complete the online pre-qualification form to get started. Customer service assistance is available at 1-800-353-5920 (from 6:00am to 6:00pm, Pacific Time, M-F).

Will I surely be approved?

Although the credit criteria are designed to help many people who are credit challenged, there is no guarantee of your approval. Your pre-qualification request and application are reviewed closely to determine whether you meet the qualifications for the Indigo MasterCard.

In most cases, your new card will arrive within 14 business days of being approved. However, If you do not receive your card within 21 days after being approved, please contact the Lost/Stolen Department immediately at 1-800-314-6340.

Using Your Indigo Mastercard

What are the benefits of the MasterCard?

The Mastercard Benefits are an additional benefit of the Indigo Mastercard included at no additional charge. These benefits include:

MasterCard ID Theft Protection – Provides thorough identity monitoring covering your social security number, email addresses, debit cards, credit cards, bank accounts, usernames and passwords for web logins, and much more.
Zero Liability protection – When you use your Mastercard, have peace of mind knowing that you are not held responsible for unauthorized transactions.

You can read more in the Mastercard Guide to Benefits which details all of the program terms and conditions.

How can I make a transaction online?

After you have registered your MyindigoCard for online activities or if you are an existing Indigo Platinum MasterCard Account account holder, its time to log in to your account to perform transactions.

Step 1: Go to the MyindigoCard Login

Step 2: Upon reaching the MyindigoCard login page, provide your username and password in the blank spaces below and then press “Log In”. If the particulars entered are correct you will also be taken to your account dashboard.

What was my MasterCard declined when I tried to use it for a foreign transaction?

For security reasons, foreign transactions may be declined if you do not notify us before using your credit card outside of the U.S. Please call customer care at 1-800-353-5920 to set a travel alert before you attempt to use your credit card internationally.

Does my Indigo card offer fraud protection?

If your card is lost or stolen, please call 1-800-304-3096 right away. If your card is lost or stolen and used without your permission, you may not be responsible for those charges. See Fraud Prevention Practices

Can I use my Indigo MasterCard to get a cash advance?

Yes, subject to credit approval, you can use your Indigo MasterCard for cash advances at many financial institutions. Please read your Cardholder Agreement (included with your new card upon approval) for more information on cash advances.

Once approved, you may call and request a personal identification number (PIN) to be sent to you in the mail; your PIN allows you to securely access cash at many ATMs.

Can I manage my new Indigo MasterCard account online?

Absolutely! Once you are approved and receive your new credit card, you can create a login and password on the secure site, www.myindigocard.com. Your online account allows you to manage your account and easily pay your bill.

Indigo MasterCard Chip Card

What is a chip card?

A chip card is a credit card embedded with a microchip that when used at chip-enabled terminals will provide enhanced security and additional protection from counterfeit fraud.

How does the chip provide enhanced security?

The microchip creates a unique single-use code to validate the transaction when used at chip enabled registers – helping to protect your card from unauthorized use.

Is the chip card easy to use?

Yes! At chip enabled terminals, simply insert the chip end of your card into the slot, follow the instructions on the screen and remove your card when the transaction is complete!

What if there is no chip enabled terminal at the retailer?

Simply swipe your card’s magnetic stripe in the slot provided.

Contacting Customer Service

How can I contact Indigo Customer Service?

You can contact Indigo platinum MasterCard customer service with the information below.

Their correspondence address:
Genesis FS Card Services
PO Box 4477 Beaverton,

97076-4477
Their toll-free customer service number: 1-800-353-5920

Where should I send my Indigo MasterCard payment?

Payment address: Genesis FS Card Services
PO Box 23039 Columbus, GA
31902-3039

You may send documents via FAX to: 1-503-268-4711